Refund Policy

Last updated: November 10, 2026

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles refunds under Paddle's Refund Policy. Nothing in this policy limits your rights under the law of your country, including your rights if a product isn't as described.

If Portfelj doesn't work

If Portfelj doesn't work as described on this website and we can't fix the problem, you'll get a full refund. Contact support with the transaction ID from your receipt and a description of the problem, and we'll try to fix it first.

Other refund requests

Other refunds follow Paddle's Refund Policy. Requests made within 14 days of a payment are reviewed by Paddle case by case. Where the law gives you a right to withdraw from the purchase, that right applies as described in Paddle's policy.

How to ask for a refund

• Go to paddle.net, look up your order with the email you used, and request a refund, or
• reply to your Paddle receipt, or
• contact support with the transaction ID from your receipt.

Refunds go back to the original payment method. When a payment is refunded, the license key for it stops working.

Cancelling

Cancelling stops future renewals. Your license keeps working until the end of the period you've paid for. You can cancel using the link in your Paddle receipt or at paddle.net.